Help
Support
We're a small team and we read everything. Email hi@vangie.app and we'll get back to you, usually within a couple of days. You can also reach us from inside the app at Settings → Support.
If you need help right now
Vangie is an AI companion, not a licensed counsellor or an emergency service. If you are in danger or thinking of harming yourself, please reach a real person now.
- Emergency services — If someone is in immediate danger999 (UK) · 911 (US) · 112 (EU) · 112 or 767 (Nigeria)
- Suicide & Crisis Lifeline — US & CanadaCall or text 988
- Samaritans — UK & Ireland116 123 — free, 24/7
- Suicide Prevention Initiative — Nigeria0806 210 6493 / 0809 210 6493
- Find a Helpline — Anywherefindahelpline.com
Common questions
How do I cancel Vangie Plus?
If you subscribed in the iOS app, open the Settings app on your iPhone, tap your name, then Subscriptions, and cancel Vangie there — Apple handles billing and cancellations for App Store purchases. If you subscribed on the web, use the manage-subscription link in Settings → Vangie Plus.
How do I stop Vangie calling or messaging me?
Open Settings → Notifications & calls in the app and turn off phone calls, push notifications, or email check-ins independently. You can also just tell Vangie in chat that you'd rather she didn't call, and she'll update it.
How do I delete my account?
Settings → Account → Delete my account. We email you a confirmation link, and once you confirm, your account, subscription state, conversations, and check-in history are removed.
Is Vangie a real counsellor?
No. Vangie is an AI companion. She is not a licensed counsellor, therapist, doctor, or member of the clergy, and she is not an emergency service. Please use the resources above if you need urgent help.
I was charged but Vangie Plus isn't active
Open Settings → Vangie Plus and tap Restore purchases. If that doesn't resolve it, email us with the date of purchase and we'll sort it out.